SUMMER TOUR POLICIES

• Due to the popularity of our tours, we suggest making your individual reservation at least one month in advance to avoid disappointment. However, we will take reservations up to the day of, if available.
• Individual reservations made are required to be paid in full at the time of your reservation. We accept Visa, MasterCard or when making your reservation in person we can accept debit card or cash (Canadian and US currency at par value only.)
• In order to make a reservation, we require the following information:
-Reservation first and last name
-Tour date and time
-Tour type
-Number of participants
-First names of all participants
-Ages of all participants
-Weights of all participants
-Any allergies, medical conditions of physical restrictions for any   participants
-Email
-Phone number
-Payment details (card number, expiration date and CVC)
• Click here for a quick & easy way to send us a reservation request form

Cancellation/Missed Tour Policies

Individual reservations can be cancelled before 48 hours of the tour. If a cancellation is made within 48 hours of the scheduled tour, Snowy Owl Sled Dog Tours™ will retain the full amount of the tour cost.
No-shows or late guests will not be accommodated.  If a late guest wishes to re-book, it is subject to availability and guests will be required to pay for their missed tour (as it is non-refundable) and pay for the new re-booked tour.
• Any guests who are ill or have experienced an unforeseen circumstance resulting in them not being able to attend their tour, Snowy Owl Sled Dog Tours™ reserves the right to request official paperwork confirming the incident. It is at the discretion of Snowy Owl Sled Dog Tours™ as to what circumstance deems a refund or reschedule.
• Any changes to reservations must be made before 48 hours of the scheduled tour. It is the guests’ responsibility to communicate any changes to Snowy Owl Sled Dog Tours™ reservation team in a timely manner.

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